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International Shipping Policy – Al Qaisi Roastery
At Al Qaisi Roastery, we are committed to delivering our products to our customers around the world with the highest levels of safety and reliability. We offer international shipping in partnership with Aramex, ensuring a smooth and secure shopping experience.
Shipping Options
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• All international orders are shipped exclusively via Aramex.
• Delivery time varies depending on the receiving country, typically ranging from 4 to 14 business days.
• The customer is provided with an immediate tracking number once the order has been shipped.
Shipping Fees
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• Shipping costs depend on the order weight and destination.
• Shipping fees are automatically calculated upon order completion and clearly displayed before payment.
Customs and Taxes
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• Some countries may impose additional customs duties or import taxes depending on their local laws.
• The customer is fully responsible for paying any customs duties or taxes imposed upon receipt of the shipment.
Return and Exchange Policy
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• International orders cannot be returned or exchanged for any reason, including change of mind or damage resulting from shipping.
• All orders are carefully packaged to minimize the possibility of damage, but we are not responsible for any damage that occurs during international shipping.
Customer Support
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For inquiries related to international shipping, please contact us via the following means:
• Email: customer.service@al-qaissi.com
• Phone: +962 79 223 3220
